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Change Management

Do Small Businesses Need a Business Model?

A couple of weeks ago, I asked the owners of a thriving, rapidly growing small business if they have an organizational chart. No big surprise, but their eyes glazed over instantly, - as do mine every time I’m asked to [...]

Building A Better Small Business: The Continuous Improvement Cycle

How would you like to encourage and extract the very best from every employee while simultaneously improving the quality and consistency of your product... all while streamlining your processes and delighting your customers to boot? Introducing a few tools into [...]

Tragedy to Triumph: Managing Stressful Change in Business and in Life

I’m not often shaken by a business turnaround story. This story is different, however, and one I couldn’t wait to share.The Tragedy (or: How to Sign Up for Maximum Stress and Survive)This story revolves around Wilh. Wilhelmsen, a Scandinavian shipping [...]