Yesterday, I received an urgent call from one of my favorite people. Susan was in tears - crying so hard that I could barely make out her words. It only took a few minutes for me to figure out the [...]

Over the years, I’ve noticed a pattern in clients who feel frustrated with their employees. Unbeknownst to them, their expectations are often unreasonable. They expect their employees to perform their jobs with a particular style, quality, and timeline – comparable [...]

In my last post, my friend the Mantis shrimp demonstrated the value of using your strengths to sidestep weakness. Much more enjoyable than wearing yourself out, battling to excel in areas where you don’t shine – particularly if really don’t [...]